Privacy and Refunds

Your privacy is important to us.

This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you when you are using Techno products.

However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Products or Websites. We recommend that you review the privacy policy of any third-party applications or websites that you use.

Collection of Personal Information

When you use our Products or Websites, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number. By giving us such information, you will need to consent to our using it in the manner described in this policy. You may withdraw your consent at any time by emailing us at sales@technoglassdesigns.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent. Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

Use of Performance Data

Techno will use performance data, including performance statistics, bug fixes and other similar data (“Performance Data”) uploaded to our Websites or acquired through our Products. Techno may use such Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing and/or distributing the Performance Data for any purpose, commercial or otherwise, provided that such Performance Data is stripped of all personally identifiable information.

Use Of Personal Information

We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites, personalize your use of our Products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail sales@technoglassdesigns.com

Disclosure Of Personal Information

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Techno. We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Cookies

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our mail messages and newsletters to determine whether the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services.

Security

All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures. To return an item purchased online for a refund, please e-mail sales@technoglassdesigns.com with your name and the name of the item(s) you will be returning, to let us know. Then post the items within 3 working days from the date of the receipt to: 26 Constitution  rd,  Meadowbank, Sydney, NSW, 2114. When returning goods please use a reliable method of postage, as Techno are not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for a refund. Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse. A refund will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged.

Exchanges

You may exchange your online purchase for a different size or style within 14 days of the invoice date, subject to availability. If you intend to exchange an item, simply e-mail sales@technoglassdesigns.com as soon as possible with the style, size and colour you require so we can reserve it for you. Then place the item(s) unused and in their original condition in a postpack or box (to protect the original packaging) within 3 days from the date of the receipt, to: 31 Nancarrow Ave Meadowbank, Sydney, NSW, 2114 When returning goods please use a reliable method of postage, as techno are not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for an exchange. The customer is responsible for postage costs back to our warehouse when returning an item for a refund.Exchanged items will only be dispatched on receipt of your parcel. So if you require your item urgently to avoid time delays we suggest you place a new order and request a refund for your initial order.

Faulty Goods

You may return faulty items purchased for a refund or exchange within 7 Days of purchase with proof of purchase – receipt or credit card statement. If you intend to return a faulty item, please notify sales@technoglassdesigns.com for advice before returning the item. Goods received will be inspected for manufacturing faults. Please note that items deemed subject to fair wear and tear will not be accepted as faulty. The customer will be notified and the goods returned to them at their own expense. Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.

Returns

At Techno we understand that sometimes you change your mind about your purchase. So provided you return your purchase to Techno in its original condition, in its original box and with proof of purchase within 7 days, we will allow you to exchange it for something else or a credit note. Refunds are not available at Techno unless items are faulty, so please choose carefully.

Faulty Goods

You may return faulty items to Techno for a refund or exchange within 7 Days of purchase with proof of purchase – receipt or credit card statement.Items deemed subject to fair wear and tear will not be accepted as faulty.

Customer Feedback

At Techno we continually strive to improve the service we offer our customers. So if you are unhappy with any aspect of our service or product we want to know about it. Please contact us using the e-mail address with your concerns and we will get back to you promptly.Email sales@technoglassdesigns.com

© Copyright Techno Glass Designs 2018 26 Constitution Rd, Meadowbank NSW 2114